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Good to know

Your questions.
Answered clearly.

Understand the service before you buy. For treatment, recovery and travel questions, explore the learning center.

Can you help if I want treatment in America?

Yes. Your brief can focus on the United States, international destinations or both. We compare the individual providers, full costs and practical fit; traveling abroad is a choice, not a requirement.

Compare domestic and international care →
What does the $499 fee buy?

One adult customer's clinic research for one procedure and preferred date window, at least two documented options, written pricing and date inquiries, appointment coordination, and 30 calendar days of email support from payment. Treatment, consultations and travel are separate.

See inclusions and refund terms →
Do you receive a commission from the clinic?

No clinic referral commissions are received for this service. You pay our stated service fee and contract with the clinical provider directly. A clinic cannot buy a better position in your comparison.

Read our comparison approach →
Will you find the cheapest clinic or guarantee the best surgeon?

We aim to help you understand value through sourced provider information, personal quote requests, full-trip costs and date fit. We do not guarantee the lowest price, clinical quality, a medical outcome or a provider response. Missing information remains visible.

What to check about a surgeon →
Can I avoid video calls?

Tell us that written-only or written-first review is your preference. We ask which clinics can begin asynchronously. The clinician decides what assessment is required, and may still require a call or in-person examination. We clarify that before you choose.

Understand written assessments →
Can everything fit into a long weekend?

Only if the clinician's required arrival, procedure, follow-up and travel advice fit your actual itinerary. An available surgery slot is not enough on its own. We request the schedule rather than promising a universal minimum trip length.

Plan the complete date window →
Can I use points or miles for flights?

Yes, include that preference in your planning. Compare cash due and points used separately, including taxes, fees and available seats on the required dates. We do not transfer points or book travel for you.

Build an all-in budget →
Do you book the surgery or pay the clinic for me?

We handle appointment inquiries and administrative coordination. The provider confirms the appointment, and you approve clinical terms and pay the provider directly. Travel is also arranged and paid by you. We do not hold surgery or travel funds.

See the process step by step →
When will I receive an update?

Your first research update is due within 2 business days of payment, with at least two documented options within 10 business days. Business days exclude weekends and U.S. federal holidays. Clinic response times and personal quotes remain outside our control.

See delivery and cancellation terms →
What if I change my mind?

Cancel before delivery of your clinic comparison for a full refund. You may also request a full refund if we cannot deliver at least two documented options within 10 business days. After delivery, the full terms explain the remaining support and refund conditions.

Read the full refund policy →
Are my photos and information public?

Your workspace is private. Uploading a photo does not publish it or authorize clinic sharing. AI illustration processing has separate consent. Approve the relevant recipient and selected information before clinical disclosure, and review the privacy policy for access and deletion requests.

Read the privacy policy →
Are your guides medical advice?

They are editorial explanations and planning checklists, with links to medical organizations and official sources. They have not been reviewed by a clinician. Diagnosis, treatment, prescribing, recovery instructions and individual clearance belong to your treating clinical team.

See our sources and editorial standards →

Something else on your mind?

Ask us a question. We reply to administrative inquiries within 2 business days. Please use the approved clinical channel for medical records or treatment questions, rather than the general contact form.